Privacy Policy – Lopez Auto Repairs
Effective Date: April 13, 2026
Last Updated: April 13, 2026
At Lopez Auto Repairs, your privacy is important to us. We are committed to protecting the personal information you share with us when you visit our shop, contact us by phone or text, use our website, request a quote, or schedule a service appointment.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.
1. Information We Collect
We may collect personal and vehicle-related information that you voluntarily provide to us when requesting our services.
Personal Information
This may include:
Full name
Phone number
Email address
Home or mailing address
Preferred contact method
Payment and billing information
Vehicle Information
To properly diagnose and service your vehicle, we may collect:
Vehicle make, model, and year
Vehicle Identification Number (VIN)
License plate number
Mileage
Service and repair history
Warranty information
Photos or videos of vehicle damage or repair issues
Automatically Collected Information
If you use our website, we may automatically collect certain technical information, such as:
IP address
Browser type
Device type
Operating system
Pages visited
Time spent on the website
Referring website links
This information helps us improve website performance and customer experience.
2. How We Use Your Information
We use your information for legitimate business purposes, including:
Scheduling appointments
Diagnosing and repairing vehicles
Preparing estimates and invoices
Processing payments
Contacting you regarding service updates
Sending appointment confirmations and reminders
Providing warranty and follow-up support
Improving our customer service and operations
Sending promotions, discounts, and maintenance reminders (if you opt in)
Complying with legal and tax obligations
3. Text Messages, Calls, and Marketing Communications
By providing your phone number, you consent to receive calls or text messages from Lopez Auto Repair regarding:
Appointment confirmations
Repair status updates
Pickup notifications
Service reminders
Promotional offers
Standard message and data rates may apply depending on your mobile carrier.
You may opt out of promotional text messages at any time by replying STOP.
Service-related messages may still be sent when necessary to complete your requested repair or service.
4. How We Share Information
We respect your privacy and do not sell, rent, lease, or trade your personal information to third parties for marketing purposes.
We may share information only when necessary with trusted third parties such as:
Payment processors
Accounting and invoicing software providers
Website hosting providers
Appointment scheduling platforms
Insurance companies (when applicable)
Parts suppliers for warranty verification
Legal authorities when required by law
All third-party service providers are expected to maintain confidentiality and protect your information.
5. Data Retention
We retain customer and vehicle service records for as long as necessary to:
Provide ongoing service history
Honor warranties
Meet tax and legal requirements
Resolve disputes or claims
Improve future service recommendations
Records may be retained even after service is completed for legitimate business and legal purposes.
6. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your information against:
Unauthorized access
Loss
Misuse
Alteration
Disclosure
While we use commercially reasonable methods to protect your information, no electronic transmission or storage method is completely secure.
7. Cookies and Tracking Technologies
Our website may use cookies, analytics tools, and similar technologies to:
Improve website functionality
Save user preferences
Understand visitor behavior
Improve marketing and advertising performance
You may disable cookies through your browser settings, though some website features may not function properly.
8. Your Privacy Rights
You may have the right to:
Request access to your personal information
Correct inaccurate data
Request deletion of information where legally permitted
Opt out of marketing communications
Request a copy of your service records
To exercise any of these rights, please contact us using the information below.
"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."
9. Third-Party Links
Our website or social media pages may include links to third-party websites. We are not responsible for the privacy practices of external websites.
We encourage users to review the privacy policies of any third-party websites they visit.
10. Children’s Privacy
Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.
Any updates will be posted with a revised Last Updated date.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Lopez Auto Repairs
14421 Auto Park way TX Houston 77083
Phone: +1 346-523-2999