Privacy Policy

1. Information We Collect

We may collect personal and vehicle-related information that you voluntarily provide to us when requesting our services.

• Personal Information may include: full name, phone number, email address, home or mailing address, preferred contact method, payment and billing information.
• Vehicle Information, to properly diagnose and service your vehicle, may include: vehicle make, model, and year; Vehicle Identification Number (VIN); license plate number; mileage; service and repair history; warranty information; photos or videos of vehicle damage or repair issues.
• Automatically Collected Information: if you use our website, we may automatically collect IP address, browser type, device type, operating system, pages visited, time spent on the website, and referring website links. This information helps us improve website performance and customer experience.

2. How We Use Your Information

We use your information for legitimate business purposes, including: scheduling appointments; diagnosing and repairing vehicles; preparing estimates and invoices; processing payments; contacting you regarding service updates; sending appointment confirmations and reminders; providing warranty and follow-up support; improving our customer service and operations; sending promotions, discounts, and maintenance reminders (if you opt in); complying with legal and tax obligations.

3. Text Messages, Calls, and Marketing Communications

By providing your phone number, you consent to receive calls or text messages from Lopez Auto Repair regarding: appointment confirmations, repair status updates, pickup notifications, service reminders, and promotional offers. Standard message and data rates may apply depending on your mobile carrier. You may opt out of promotional text messages at any time by replying STOP. Service-related messages may still be sent when necessary to complete your requested repair or service.

4. How We Share Information

We respect your privacy and do not sell, rent, lease, or trade your personal information to third parties for marketing purposes. We may share information only when necessary with trusted third parties such as: payment processors; accounting and invoicing software providers; website hosting providers; appointment scheduling platforms; insurance companies (when applicable); parts suppliers for warranty verification; legal authorities when required by law. All third-party service providers are expected to maintain confidentiality and protect your information.

5. Data Retention

We retain customer and vehicle service records for as long as necessary to: provide ongoing service history; honor warranties; meet tax and legal requirements; resolve disputes or claims; improve future service recommendations. Records may be retained even after service is completed for legitimate business and legal purposes.

6. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, misuse, alteration, and disclosure. While we use commercially reasonable methods to protect your information, no electronic transmission or storage method is completely secure.

7. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to improve website functionality, save user preferences, understand visitor behavior, and improve marketing and advertising performance. You may disable cookies through your browser settings, though some website features may not function properly.

8. Your Privacy Rights

You may have the right to: request access to your personal information; correct inaccurate data; request deletion of information where legally permitted; opt out of marketing communications; request a copy of your service records. To exercise any of these rights, please contact us using the information below.

"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

9. Third-Party Links

Our website or social media pages may include links to third-party websites. We are not responsible for the privacy practices of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

10. Children's Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations. Any updates will be posted with a revised Last Updated date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Lopez Auto Repairs
14421 Auto Park Way, Houston, TX 77083
Phone: +1 346-523-2999
Email: info@lopezautorepairs.com